Terms of Service

Terms of Service

Last Updated: October 26, 2026

These Terms of Service (“Terms”) govern your access to and use of pomelclothing.com and any purchase of products or services from Pomel LLC (“POMEL,” “we,” “us,” or “our”).

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and our applicable policies.

If you do not agree to these Terms, please do not use our website or services.

1. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority where you live, you may use our services only with the involvement of a parent or legal guardian where required.

2. Our Online Store

Our store is hosted by Shopify, which provides the ecommerce platform through which we offer products and services.

We may update, modify, suspend, or discontinue portions of the website or services at any time, subject to applicable law.

3. Product Information

We make reasonable efforts to accurately display and describe our products, including:

  • Colors

  • Designs

  • Materials

  • Measurements

  • Fit

  • Product images

However, colors and appearance may vary slightly depending on your screen, device settings, lighting, production process, and other factors.

Measurements may also have reasonable manufacturing tolerances.

Product availability is not guaranteed.

4. Pricing

Unless otherwise stated, prices on our website are displayed in the currency shown at checkout.

Prices may change without notice.

Promotional pricing, discounts, and offers may be modified or discontinued at any time unless otherwise stated.

If a product is mistakenly listed at an incorrect price, we reserve the right to correct the error and, where permitted by law, cancel the affected order and issue any applicable refund.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where permitted by law, to:

  • Refuse or cancel an order

  • Limit quantities

  • Request additional verification

  • Cancel suspected fraudulent transactions

  • Refuse orders placed for unauthorized resale

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method unless another lawful arrangement is agreed.

You are responsible for providing accurate:

  • Contact information

  • Billing information

  • Shipping information

  • Product selections

  • Sizes

6. Order Changes and Cancellations

Orders begin processing quickly.

Requests to cancel or modify an order must be submitted within 2 hours of purchase.

After this period, an order may already have entered production and we cannot guarantee that cancellation or modification will be possible.

For complete details, please review our Shipping Policy.

7. Shipping and Delivery

Processing and delivery estimates are provided for convenience and are not guarantees unless expressly stated otherwise.

Shipping may be affected by:

  • Carrier delays

  • Customs

  • Weather

  • Public holidays

  • Incorrect addresses

  • Events outside our reasonable control

Some multi-item orders may ship in separate packages or from different fulfillment locations.

Please review our Shipping Policy for complete information.

8. Returns, Exchanges and Refunds

Returns, size exchanges, refunds, store credit, damaged products, incorrect products, and Final Sale items are governed by our Returns, Exchanges & Refunds Policy.

That policy forms part of these Terms.

Please review it before making a purchase.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived.

9. Payments

We accept the payment methods displayed at checkout.

Payments may be processed by Shopify Payments and other third-party payment providers.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method

  • The information you provide is accurate

  • You authorize the applicable charge associated with your order

Orders may be subject to fraud or identity verification.

10. Promotions and Discount Codes

Promotions, discounts, giveaways, gifts-with-purchase, and discount codes may be subject to additional conditions displayed with the offer.

Unless expressly stated otherwise:

  • Promotions cannot be redeemed for cash

  • Promotional offers may not be combined

  • Discount codes may expire

  • Promotional inventory may be limited

  • We may correct misuse, technical errors, or fraudulent use of promotional offers

Promotional terms displayed with a specific offer control if they conflict with this general section.

11. Intellectual Property

The POMEL name, logo, website design, original photographs, written content, branding, and other materials created and owned by POMEL are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, commercially exploit, or create derivative works from POMEL-owned website content without our permission, except where permitted by law.

Names, trademarks, artwork, characters, logos, and other intellectual property belonging to third parties remain the property of their respective owners.

Nothing on this website grants you any license or ownership interest in POMEL-owned or third-party intellectual property except as expressly provided.

12. Reviews, Photos and Other Content You Submit

If you submit a review, image, video, comment, testimonial, or other content to POMEL, you represent that:

  • You have the right to submit it

  • It does not violate applicable law

  • It does not infringe the rights of another person

  • It is not fraudulent, malicious, or misleading

By submitting content, you grant POMEL a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for purposes related to our business, including marketing and promotion, to the extent permitted by law.

We may remove content that violates these Terms or is otherwise inappropriate.

13. Prohibited Uses

You may not use our website or services to:

  • Violate applicable law

  • Commit fraud

  • Infringe intellectual-property or privacy rights

  • Transmit malicious code

  • Attempt unauthorized access to our systems

  • Scrape or extract website data through unauthorized automated means

  • Interfere with website security or functionality

  • Impersonate another person

  • Submit false or misleading information

  • Use our services for unlawful commercial activity

We may restrict or terminate access for violations of these Terms.

14. Third-Party Services and Links

Our website may contain integrations, tools, links, or services provided by third parties.

We are not responsible for third-party websites, products, policies, security, or content.

Your use of third-party services may be governed by separate terms and privacy policies.

15. Privacy

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review it to understand how we collect, use, and disclose personal information.

16. SMS and Mobile Messaging

If you opt in to POMEL SMS marketing, you may receive recurring automated promotional and transactional messages at the phone number you provide.

Consent to receive promotional SMS messages is not a condition of purchase.

Message frequency varies.

Message and data rates may apply.

You may unsubscribe from promotional SMS messages at any time by replying STOP.

For assistance, reply HELP where supported or contact:

media.relations@pomelclothing.com

Wireless carriers are not responsible for delayed or undelivered messages.

Your use of any third-party messaging platform may also be subject to additional messaging terms presented when you subscribe.

17. Errors and Inaccuracies

Information on our website may occasionally contain:

  • Typographical errors

  • Incorrect pricing

  • Incorrect product descriptions

  • Availability errors

  • Promotional errors

We reserve the right to correct errors and update information at any time.

Where permitted by law, we may cancel an order affected by a material error and refund amounts collected for that order.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted

  • The website will always be error-free

  • Every feature will always remain available

  • All information will always be completely current

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, POMEL and its officers, employees, agents, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the website or services.

Where applicable law does not permit certain exclusions or limitations, those exclusions or limitations will apply only to the maximum extent legally permitted.

Nothing in these Terms excludes liability that cannot legally be excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold POMEL and its affiliates, officers, employees, agents, and service providers harmless from claims, losses, liabilities, and reasonable expenses arising from:

  • Your unlawful use of our services

  • Your violation of these Terms

  • Content you submit

  • Your infringement of another person's rights

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

22. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

23. Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • Shipping Policy

  • Returns, Exchanges & Refunds Policy

  • Any applicable promotional or program-specific terms

constitute the agreement governing your use of our website and purchases from POMEL.

24. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the Last Updated date shown at the top of this page.

Your continued use of our website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

25. Contact Us

Questions regarding these Terms or your order may be directed to:

POMEL Customer Support
media.relations@pomelclothing.com