Return/Exchange policy

Returns, Exchanges & Refunds

We want you to feel confident ordering from POMEL. Please review the policy below before placing your order.

Size Exchanges

If your item does not fit as expected, you may request a size exchange within 7 days of delivery.

To qualify for a size exchange, the item must be:

  • Unworn

  • Unwashed

  • Free from stains, odors, or damage

  • In its original condition

  • Returned with any original tags and packaging where applicable

Size exchanges are subject to product availability.

Customers are responsible for the cost of shipping the original item back to POMEL.

For eligible U.S. size exchanges, POMEL will cover the shipping cost of the first replacement size.

Only one complimentary replacement shipment is available per eligible order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 5 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

  • Photos of the packaging if relevant

Once reviewed and approved, we will make it right at no additional cost to you.

Depending on the situation and product availability, this may include:

  • A replacement

  • An exchange

  • Store credit

  • A refund where appropriate

Please do not return an item before contacting our support team.

Returns for Change of Mind

Because much of our apparel is produced specifically for each order, we do not offer cash refunds for:

  • Change of mind

  • Personal preference

  • Ordering multiple sizes with the intention of returning unwanted sizes

If your concern is sizing, please use our size-exchange process above.

Store Credit

When a return is approved for store credit, the credit will be issued after the returned item has been received and inspected.

Store credit will be provided electronically and can be used toward a future purchase at POMEL.

Final Sale Items

Products specifically marked Final Sale or Clearance are not eligible for returns, exchanges, or store credit unless they arrive damaged, defective, or incorrect.

A promotional discount or sitewide sale does not automatically make an item Final Sale unless the product is specifically identified as such.

Order Cancellations & Modifications

Orders may be canceled or modified within 2 hours of purchase.

After this window, your order may already have entered production and we cannot guarantee cancellation or modification.

If you selected the wrong size and notice immediately after ordering, contact us as soon as possible.

Return Shipping

Do not send a return to the address shown on your original shipping label unless instructed to do so by POMEL Support.

Approved returns must be sent to the return location provided by our support team.

Packages returned without prior authorization may not be accepted or processed.

Original shipping charges are non-refundable unless the return results from an error by POMEL.

Exchanges

Once an approved return has been received and inspected, your replacement will be processed.

If the requested replacement size or product is unavailable, our team will contact you with the available options.

Need Help?

To request an exchange or report an issue with your order, contact:

media.relations@pomelclothing.com

Please include your order number and any relevant photos.

Customer Support is available Monday–Friday, 8 AM–5 PM CST.