Return/Exchange policy

EXCHANGE/ITEM RETURNS ARE AVAILABLE WITHIN 7 DAYS OF DELIVERY. CUSTOMER MUST CONTACT US HERE- WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. ITEMS MUST BE IN NEW AND UNWORN CONDITION WITH TAGS ATTACHED. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS TO RETURN ITEM(S) TO POMEL. WE ACCEPT ONLY EXCHANGES OR STORE CREDIT IN THE FORM OF A POMEL GIFT CARD. AS SOON AS RECEIVE THE RETURNED ITEM(S), THEN THE REPLACEMENT WILL BE PROCESSED IMMEDIATELY OR GIFT CARD WILL BE EMAILED DIRECTLY TO THE CUSTOMER. 

IN CASE OF A REFUND, THE PROCESS TAKES 1-3 BUSINESS DAYS.
ERRORS MUST BE IDENTIFIED WITHIN 7 DAYS OF RECEIPT, OTHERWISE YOUR ORDER WILL NOT QUALIFY FOR A REFUND OR EXCHANGE. (REFUNDS DO NOT INCLUDE SHIPPING FEE)