FAQ'S

What forms of payment do you accept?

We accept most major payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay, where available.

For security purposes, some orders may require additional verification before they can be processed.

How long will it take to receive my order?

Most POMEL apparel is made to order, meaning your item enters production after your order is placed.

Orders are typically produced, processed, and dispatched within 3–7 business days. After shipment, delivery time will depend on your destination and shipping carrier.

Once your order ships, you’ll receive a confirmation email with tracking information.

Please note that customs processing, public holidays, weather, or carrier delays may occasionally affect delivery times.

If you need help with an order, contact us at media.relations@pomelclothing.com.

I ordered multiple items. Why are they arriving separately?

Some orders may be fulfilled from different production or fulfillment locations.

Because of this, items within the same order can occasionally ship in separate packages and receive separate tracking numbers.

We may also ship available items separately rather than delay your entire order while another item is still being prepared.

I changed my mind. Can I cancel my order?

Yes, but cancellations must be requested within 2 hours of placing your order.

Because most POMEL apparel is made to order, production begins shortly after purchase. Once the 2-hour window has passed, your order may already have entered production and can no longer be canceled.

Please review your items, sizes, shipping address, and order information carefully before completing checkout.

To request a cancellation within the 2-hour window, contact media.relations@pomelclothing.com as soon as possible.

My shipping address is incorrect. Can I change it?

Address changes must be requested within 2 hours of placing your order.

Please double-check your full shipping address, including any apartment, unit, or suite number, before completing checkout.

If you notice an error, contact media.relations@pomelclothing.com immediately with your order number and the correct address.

We cannot guarantee changes after the 2-hour window.

I ordered the wrong size. Can you change it?

Size changes must be requested within 2 hours of placing your order.

Because your item may enter production shortly after purchase, we cannot guarantee size changes after this window.

Please review our Size Guide carefully before ordering. If you need help choosing your size, use our Find My Size tool before completing your purchase.

Can I return or exchange my order?

Because most POMEL apparel is made specifically for your order, we do not accept returns or exchanges for incorrect sizing, change of mind, or personal preference once production has begun.

Please carefully review your size and order details before purchasing.

If your item arrives damaged, defective, or incorrect, contact our support team and we’ll help resolve the issue.

What if I receive a damaged, defective, or incorrect item?

If there is a problem with your order, contact us as soon as possible at media.relations@pomelclothing.com with your order number and photos showing the issue.

Our team will review your case and help make it right.

How should I care for my clothing?

For best results:

Wash inside out
Machine wash cold
Tumble dry low or air dry
Do not bleach
Avoid ironing directly over printed artwork

Following these instructions will help preserve the fabric, colors, and print.

Are Sale items final sale?

Yes. Items purchased from our Sale collection are final sale.

If your item arrives damaged, defective, or incorrect, please contact our support team and we’ll assist you.

Have another question?

Our Customer Service team is available Monday–Friday, 8 AM–5 PM CST.