FAQ'S

 

“What forms of payment do you accept?”

• We accept most major methods of payment including Visa, MasterCard, Amazon Pay, and PayPal. Also, if you’d like, we can split up your payments with Shop pay! We may require additional identification verification to process orders that do not meet our fraud prevention standards.

“How long will it take to get my order?

 

• In an effort to eliminate unnecessary waste and reduce our carbon footprint as a company, we partner with global merchants from the USA, China, and Taiwan and ship directly from our factories to provide you the best prices and the finest products in the most efficient way possible. 

  Our clothing is made-to-order, meaning that they are printed only when you have placed an order. This helps prevent us from overproducing merchandise and also allows us the ease of providing designs easily. It's a win-win for everyone, including our planet.

  Because of this, however, your items may take from 8-15 business days to arrive and deliver to your doorstep, depending on your country. If unexpected issues or delays arise, please feel free to email us at media.relations@pomelclothing.com, and one of our team members will be happy to assist you.

• Please Note: With current delays, shipments to Hawaii, Alaska or US Territories can take between 6–8 weeks

"I ordered multiple items, why do they arrive separately?

    • If you have ordered multiple items from our store, you may have noticed that we provide separate tracking IDs for these items. This is because we may ship out your items from different warehouses across the country depending on availability and shipping speed to your country. Additionally, we may also ship out your items separately due to packet size restrictions in your country. Furthermore, if an item on your order is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and get it to you as soon as possible!

         

I changed my mind… Can I cancel my order?”

• Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. We only have a 2-hour window once the order is placed to cancel. Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order, you can reach out to us at media.relations@pomelclothing.com for a refund for anything that meets our return guidelines.

“My address is incorrect; can I change it?”

• Once an order ships, we’re unable to change its destination so please ensure all address information is correct along with any apartment , unit, or suite numbers. If you still need to make a change, email us at media.relations@pomelclothing.com as soon as possible with the right info, and we’ll do our best to make it happen!

“I accidentally ordered the wrong size; can you change it for me?”

• Yes — as long as your order has not yet shipped, we’re happy to help update the size.
  Once an order has been shipped, we’re no longer able to make changes.

 “How should I take care of my stuff?”

• Wash (and dry) all our tees inside-out on cold and tumble dry on low to prevent fading and keep things looking fresh. (:

"Are any of your items final sale items?"

• Yes, all items under the Sale Tab are final sale items.  If you feel that you have received a damaged/defective item, please contact our customer service team via our self-service chat.

 More questions?

Email us at media.relations@pomelclothing.com

Our Customer Service team is available M-F 8AM-5PM CST